Mendorong Employee Performance Generasi Z di Industri Perhotelan Indonesia: Peran Moderasi Employee Engagement
DOI:
https://doi.org/10.47709/jebma.v6i3.9752Abstract
Abstrak: Pertumbuhan tenaga kerja Generasi Z di industri perhotelan menuntut organisasi untuk memahami faktor-faktor yang dapat meningkatkan employee performance, khususnya melalui peran transformational leadership, organizational culture, dan employee engagement. Penelitian ini bertujuan menganalisis pengaruh transformational leadership, organizational culture, dan employee engagement terhadap employee performance serta menguji peran moderasi employee engagement pada karyawan Generasi Z di industri perhotelan Indonesia. Penelitian menggunakan pendekatan kuantitatif dengan desain eksplanatori. Data dikumpulkan dari 463 karyawan Generasi Z pada hotel berbintang tiga hingga lima di Jakarta, Bandung, Bali, Yogyakarta, dan Surabaya melalui purposive sampling, kemudian dianalisis menggunakan Partial Least Squares Structural Equation Modeling (PLS-SEM). Hasil penelitian menunjukkan bahwa transformational leadership berpengaruh positif terhadap employee performance (? = 0,269; p < 0,001), organizational culture juga berpengaruh positif (? = 0,309; p < 0,001), dan employee engagement menjadi prediktor terkuat (? = 0,452; p < 0,001). Employee engagement juga terbukti memperkuat pengaruh transformational leadership (? = 0,167; p < 0,001) dan organizational culture (? = 0,171; p < 0,001) terhadap employee performance. Model mampu menjelaskan 76,3% variasi employee performance (R² = 0,763). Penelitian ini menyimpulkan bahwa peningkatan employee performance Generasi Z tidak hanya ditentukan oleh sumber daya organisasi, tetapi juga oleh tingkat employee engagement yang berperan sebagai predictor sekaligus moderator, sehingga manajemen hotel perlu mengintegrasikan kepemimpinan, budaya organisasi, dan strategi engagement dalam pengelolaan talenta muda.
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