Aulia, Rahma, and Adi Purnama. “Development of an Intent-Classification Chatbot to Support Operational Services at Kadin Indonesia”. Brilliance: Research of Artificial Intelligence 5, no. 2 (December 22, 2025): 1171–1180. Accessed November 13, 2026. https://jurnal.itscience.org/index.php/brilliance/article/view/7438.