Kappi, Cecep M Kappi, and Lina Marlina. “The Effect of Chatbot Services on Online Shop Customer Satisfaction: The Effect of Chatbot Services on Online Shop Customer Satisfaction”. Brilliance: Research of Artificial Intelligence 3, no. 2 (November 17, 2023): 252–261. Accessed November 13, 2026. https://jurnal.itscience.org/index.php/brilliance/article/view/3133.