NAJOAN, Harvard K.; MAWUNTU, Denny J. Establish and Implement PAM and PRM ISO 20000-1:2011. Brilliance: Research of Artificial Intelligence, [S. l.], v. 3, n. 2, p. 359–368, 2023. DOI: 10.47709/brilliance.v3i2.3296. Disponível em: https://jurnal.itscience.org/index.php/brilliance/article/view/3296. Acesso em: 29 aug. 2026.