ac

Evaluation of Information Technology Service Devices At High Schools in Kendal Regency With ITIL 4.0

Authors

  • Didin Herlinudinkhaji Program Studi Bisnis Digital, Fakultas Saintek, Universitas Ivet
  • Dewi Purnamasari Program Studi Sistem dan Teknologi Informasi, Fakultas Saintek, Universitas Ivet
  • Nindita Erwanti Program Studi Bisnis Digital, Fakultas Saintek, Universitas Ivet

DOI:

10.47709/cnahpc.v6i3.4382

Keywords:

IT service, ITIL v4, Service IT, Evaluatioin of Service, Service Device

Dimension Badge Record



Abstract

Schools as educational institutions with information technology services in the form of New Student Admission Systems, e-report systems, and other information technology services require devices supported by good service. Information technology devices must be appropriately managed to conduct business processes according to business goals. With good service management, the business value offered to customers (students) will increase. ITIL V4 contains information technology service management guidelines that contain best practices for information technology service management, including attention to customer experience, value streams, and support for current digital transformation. This research measures information technology equipment services at high schools in Kendal Regency. This research uses indicators adapted to schools with ITIL V4: Key Performance Indicators (KPI) and Critical Success Factors (CSF). The results of this research show that the performance of the hardware needs to be improved, and the value of the maturity model for each service device is still not good.

Downloads

Download data is not yet available.
Google Scholar Cite Analysis
Abstract viewed = 92 times

References

Ardianto, W. (2022). Evaluating Information Technology at Libraries and Archives’ Department Using ITIL V3 Domain Service Transition. Interdisciplinary Social Studies, 1(7), 947–953. https://doi.org/10.55324/iss.v1i7.170

Ayuh, J. A., & Chernovita, H. P. (2021). Analisis Incident Management E-Court Pada Pengadilan Negeri Salatiga Menggunakan Framework ITIL V4. JATISI (Jurnal Teknik Informatika Dan Sistem Informasi), 8(2), 585–598. https://doi.org/10.35957/jatisi.v8i2.901

Cahaya, A., & Septa, E. (2018). Literatur Review?: Critical Success Factor Penerapan Sistem ERP pada Perusahaan Manufaktur di Negara Berkembang dan Maju. Jurnal Nasional Teknologi Dan Sistem Informasi, 02, 89–97.

Hamranová, A., Kokles, M., & Hrivíková, T. (2020). Approaches to ITSM level measurement and evaluation. SHS Web of Conferences, 83, 01019. https://doi.org/10.1051/shsconf/20208301019

Hayadi, B. H., Sukmana, H. T., Shafiera, E., & Kim, J.-M. (2021). The Development of ITSM Research in Indonesia: A Systematic Literature Review. International Journal of Artificial Intelligence Research, 5(2), 138–156. https://doi.org/10.29099/ijair.v5i2.233

Herlinudinkhaji, D., & Daru, A. F. (2015). Audit Layanan Teknologi Informasi Berbasis Information Technology Infrastructure Library ( ITIL ). Jurnal Informatika Upgris, 1(2), 103–111.

Herlinudinkhaji, D., & Kurnia Ramadhani, L. (2023). Tata Kelola Layanan Teknologi Informasi dengan ITIL V4 untuk Estimasi Layanan. Remik, 7(1), 452–457. https://doi.org/10.33395/remik.v7i1.12058

Kompetensi, P., Kepuasan, T., & Pegawai, K. (2022). JMEC?: Journal of Management , Entrepreneur and Cooperative. 1(1), 21–29.

Nuraini, N., & Ahmad, I. (2021). Sistem Informasi Manajemen Kepegawaian Menggunakan Metode Key Performance Indicator Untuk Rekomendasi Kenaikan Jabatan (Studi Kasus: Kejaksaan Tinggi Lampung). Jurnal Teknologi Dan Sistem Informasi (JTSI), 2(3), 81. http://jim.teknokrat.ac.id/index.php/JTSI

Putra, B., Jazman, M., Megawati, M., & Salisah, F. N. (2022). It Governance Audit At the Kampar Regency Library and Archives Department Using Cobit 2019 and Itil 4. Jurnal Teknik Informatika (Jutif), 3(6), 1591–1600. https://doi.org/10.20884/1.jutif.2022.3.6.406

Sari, E. D. P. (2018). the Critical Success Factors Model for Implementation of Enterprise Architecture in Pdam Tirta Raharja. Prosiding Snast, September, 1–10.

Sebaaoui, S., Lamrini, M., Bouayad, A., & Abbadi, L. El. (2019). Design of an ITIL Implementation Model in a Company. 21(3), 32–40. https://doi.org/10.9790/0661-2103023240

Tanuwijaya, H. (2013). Pengukuran Tingkat Kematangan Sistem Informasi Berdasarkan Critical Success Factors Pada Instalasi Rawat Inap Di Rumah Sakit Umum Surabaya. Snastia, 1979, 1–6.

Yandri, R., Suharjito, Utama, D. N., & Zahra, A. (2019). Evaluation model for the implementation of information technology service management using fuzzy ITIL. Procedia Computer Science, 157, 290–297. https://doi.org/10.1016/j.procs.2019.08.169

Zuev, D., Kalistratov, A., & Zuev, A. (2018). Machine Learning in IT Service Management. Procedia Computer Science, 145, 675–679. https://doi.org/10.1016/j.procs.2018.11.063

Downloads

ARTICLE Published HISTORY

Submitted Date: 2024-07-25
Accepted Date: 2024-07-29
Published Date: 2024-07-31

How to Cite

Herlinudinkhaji, D., Purnamasari, D., & Erwanti, N. . (2024). Evaluation of Information Technology Service Devices At High Schools in Kendal Regency With ITIL 4.0. Journal of Computer Networks, Architecture and High Performance Computing, 6(3), 1425-1430. https://doi.org/10.47709/cnahpc.v6i3.4382