Evaluation of Information Technology Service Devices At High Schools in Kendal Regency With ITIL 4.0

Didin Herlinudinkhaji; Dewi  Purnamasari; Nindita  Erwanti

doi:10.47709/cnahpc.v6i3.4382

Authors

Didin Herlinudinkhaji Program Studi Bisnis Digital, Fakultas Saintek, Universitas Ivet
Dewi Purnamasari Program Studi Sistem dan Teknologi Informasi, Fakultas Saintek, Universitas Ivet
Nindita Erwanti Program Studi Bisnis Digital, Fakultas Saintek, Universitas Ivet

DOI:

10.47709/cnahpc.v6i3.4382

Keywords:

IT service, ITIL v4, Service IT, Evaluatioin of Service, Service Device

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Abstract

Schools as educational institutions with information technology services in the form of New Student Admission Systems, e-report systems, and other information technology services require devices supported by good service. Information technology devices must be appropriately managed to conduct business processes according to business goals. With good service management, the business value offered to customers (students) will increase. ITIL V4 contains information technology service management guidelines that contain best practices for information technology service management, including attention to customer experience, value streams, and support for current digital transformation. This research measures information technology equipment services at high schools in Kendal Regency. This research uses indicators adapted to schools with ITIL V4: Key Performance Indicators (KPI) and Critical Success Factors (CSF). The results of this research show that the performance of the hardware needs to be improved, and the value of the maturity model for each service device is still not good.

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