Analysis of User Satisfaction with E-Learning Services During the Covid-19 Pandemic Using the PIECES Framework

Authors

I Putu Agus Eka Yatna Cipta Universitas Pendidikan Ganesha
Made Windu Antara Kesiman Universitas Pendidikan Ganesha
I Gede Aris Gunadi Universitas Pendidikan Ganesha

DOI:

https://doi.org/10.47709/cnahpc.v5i2.2557

Keywords:

User Satisfaction, E-Learning, PIECES Method

Abstract

During the Covid-19 pandemic, the education sector has been able to provide assistance for the continuation of the learning process through e-Learning services. E-Learning is an online-based learning and teaching process that utilizes information technology services. E-Learning is specially designed by the institution and integrated with academic progress data to offer the best support to students who have become increasingly familiar with information technology during the pandemic, addressing its limitations. The objective of this research is to measure user satisfaction with the e-Learning service using the PIECES framework. The PIECES framework consists of Performance, Information/data, Control/security, Efficiency, and Service categories. The PIECES framework is employed for analyzing the information system and consists of six variables: performance, information, economic, control, efficiency, and services. Data was collected through questionnaires distributed to 368 students from different graduation years, spanning from 2018 to 2021, who are users of the e-Learning service. Based on the gathered data analysis, the average satisfaction levels for each variable are as follows: performance scored 3.75, information scored 3.82, economic scored 3.84, control scored 3.74, efficiency scored 3.7, and services scored 3.84. Combining these values and referencing Kaplan and Norton, it can be concluded that the overall user satisfaction level with e-Learning falls into the satisfied category

Downloads

Download data is not yet available.

References

Acharya, S. (2019). Beyond Learning Outcomes: Impact of Organizational Flexibility on Strategic Performance Measures of Commercial E-Learning Providers. Global Journal of Flexible Systems Management, 20(1), 31–41. https://doi.org/10.1007/s40171-018-0199-3

Adisel, & Prananosa, A. G. (2020). Penggunaan Teknologi Informasi dan Komunikasi dalam Sistem Manajemen Pembelajaran pada Masa Pandemi Covid 19. Journal Of Administration and Educational Management (ALIGNMENT), 3(1), 1–10. https://doi.org/10.31539/alignment.v3i1.1291

Aditya, N. M. B., & Jaya, J. N. U. (2022). Penerapan Metode PIECES Framework Pada Tingkat Kepuasan Sistem Informasi Layanan Aplikasi Myindihome. Jurnal Sistem Komputer dan Informatika (JSON), 3(3), 325. https://doi.org/10.30865/json.v3i3.3964

Ahrholdt, D. C., Gudergan, S. P., & Ringle, C. M. (2019). Enhancing Loyalty: When Improving Consumer Satisfaction and Delight Matters. Journal of Business Research, 94, 18–27. https://doi.org/10.1016/j.jbusres.2018.08.040

Andarwati, M., Amrullah, F., Thamrin, E., & Muslikh, A. R. (2020). An Analysis of Point of Sales (POS) Information Systems in SMEswith The Black Box Testing and PIECES Method. IOSR Journal of Business and Management, 22(9), 20–25. https://doi.org/DOI: 10.9790/487X-2209052025

Athiyah, I. (2021). Efektivitas Layanan Bimbingan Klasikal dengan E-Learning melalui Pembelajaran Berbasis Project untuk Meningkatkkan Resiliensi Kepala Sekolah di Masa Covid-19. Andragogi: Jurnal Diklat Teknis Pendidikan dan Keagamaan, 9(1), 59–70. https://doi.org/10.36052/andragogi.v9i1.218

Basar, A. M. (2021). Problematika Pembelajaran Jarak Jauh pada Masa Pandemi Covid-19: (Studi Kasus di SMPIT Nurul Fajri – Cikarang Barat – Bekasi). Edunesia?: Jurnal Ilmiah Pendidikan, 2(1), 208–218. https://doi.org/10.51276/edu.v2i1.112

Belluano, P. L. L., Indrawati, I., Harlinda, H., Tuasamu, F. A. R., & Lantara, D. (2019). Analisis Tingkat Kepuasan Pengguna Sistem Informasi Perpustakaan Menggunakan PIECES Framework. ILKOM Jurnal Ilmiah, 11(2), 118–128. https://doi.org/10.33096/ilkom.v11i2.398.118-128

Boyd, K., Bond, R., Vertesi, A., Dogan, H., & Magee, J. (2019). How People Judge the Usability of a Desktop Graphic User Interface at Different Time Points: Is there Evidence for Memory Decay, Recall Bias or Temporal Bias? Interacting with Computers, 31(2), 221–230. https://doi.org/10.1093/iwc/iwz019

Chen, T., Peng, L., Yin, X., Rong, J., Yang, J., & Cong, G. (2020). Analysis of User Satisfaction with Online Education Platforms in China during the COVID-19 Pandemic. Healthcare, 8(3), 200. https://doi.org/10.3390/healthcare8030200

Dwiyantoro. (2019). Analisis dan Evaluasi Penerapan Sistem Informasi Smart Library AMIKOM Resource Centre dengan Metode PIECES Framework. Tik Ilmeu?: Jurnal Ilmu Perpustakaan dan Informasi, 3(2), 109. https://doi.org/10.29240/tik.v3i2.962

Latip, A. (2020). Peran Literasi Teknologi Informasi dan Komunikasi pada Pembelajaran Jarak Jauh di Masa Pandemi COVID-19. EduTeach?: Jurnal Edukasi dan Teknologi Pembelajaran, 1(2), 107–115. https://doi.org/10.37859/eduteach.v1i2.1956

Maatuk, A. M., Elberkawi, E. K., Aljawarneh, S., Rashaideh, H., & Alharbi, H. (2022). The COVID-19 Pandemic and E-Learning: Challenges and Opportunities from the Perspective of Students and Instructors. Journal of Computing in Higher Education, 34(1), 21–38. https://doi.org/10.1007/s12528-021-09274-2

Mulyani, F., & Haliza, N. (2021). Analisis Perkembangan Ilmu Pengetahuan dan Teknologi (IPTEK) Dalam Pendidikan. Jurnal Pendidikan dan Konseling (JPDK), 3(1), 101–109. https://doi.org/10.31004/jpdk.v3i1.1432

Permana, H. D., Hapsari, A. A., Nugraha, D., & Jaenul, A. (2021). Evaluasi Kinerja Sistem Aplikasi E-commerce Shopee menggunakan Metode PIECES Framework. Jurnal ICT?: Information Communication & Technology, 20(2), 202–209. https://doi.org/10.36054/jict-ikmi.v20i2.358

Suhaili, H., Yuhasnil, Y., & Mulyani, S. (2021). Motivasi Belajar Siswa dengan Metode Pembelajaran dalam Jaringan (Daring) di Masa Pandemi pada Mata Pelajaran PPKN. IJOCE: Indonesia Journal of Civic Education, 2(1), 29–50. https://doi.org/10.31539/ijoce.v2i1.3077

Tobi, B., Osman, W. H., Abu Bakar, A. L., & Othman, I. W. (2021). A Case Study on Students’ Reasons for Not Switching on Their Cameras During Online Class Sessions. International Journal of Education, Psychology and Counseling, 6(41), 216–224. https://doi.org/10.35631/IJEPC.641016

Downloads

DOWNLOAD PDF

Published

2023-07-29

How to Cite

Cipta, I. P. A. E. Y., Kesiman, M. W. A., & Gunadi, I. G. A. . (2023). Analysis of User Satisfaction with E-Learning Services During the Covid-19 Pandemic Using the PIECES Framework. Journal of Computer Networks, Architecture and High Performance Computing, 5(2), 579-589. https://doi.org/10.47709/cnahpc.v5i2.2557